CARTERSVILLE, Ga. -- Ashley Matthews, 20, has a serious illness that requires constant medical care, but six weeks ago, her family found out their Medicaid was being cancelled.
The family said they couldn't find out why the services were being terminated.
"Services just stopped out of nowhere. We got no notice from anyone. Nobody told us why or anything. We tried and tried going on almost two months now, just trying to find out something. All we kept getting was an automated phone service. We could never get a real person on the phone," said Ashley's father, Todd Matthews. "We lost our nurse who came three times a week. Then, the company that we get the lift from told us we had one week to get it resolved."
11Alive's Help Desk contacted the Georgia Department of Community Health to get the issue resolved.
Twenty-four hours later, the family learned services for Ashley were being restored.
"We have everything back and are just so grateful. We have our nursing staff. She is scheduled three-times-a-week. We have the lift and we can keep it for the next 10 months," Matthews said.
The Matthews family says they were finally told a computer error was the source of the mix-up. Officials with the Department of Community Health are trying to sort-out what happened.
At this point, Medicaid services for the Matthews family have been put back in place.